Patient Coordinator - Intake and Customer Service
Vivo Infusion Vivo Infusion Millburn, NJ Millburn, NJ $25 - $28 an hour $25 - $28 an hour 1 day ago 1 day ago 1 day ago VIVO - Specialty Infusion Centers - Millburn, NJ JOB TITLE:
Patient Coordinator - Intake and Customer Service COMPENSATION:
$25.
00 - 28.
00 / hr
Benefits:
Medical, Dental, Life, Vision, 401K with Match, PTO, Bonus Eligible REPORTS TO:
Director of Patient Access and Revenue Operations FLSA STATUS:
Non-Exempt GENERAL PURPOSE OF THE JOB:
The individual in this position will support the Infusion Intake Process.
This person will collaborate and support the Revenue Operations Lead and Manager by ensuring the thorough and accurate processing of referrals, authorizations, and insurance eligibility verifications.
The individual is responsible for prioritizing, organizing, and completing assigned responsibilities and tasks in a timely manner.
We're looking for professionals that demonstrate a continual commitment to provide the highest quality, patient-centered care in a warm and friendly setting.
PRIMARY DUTIES AND RESPONSIBILITES:
Maintain triage responsibilities by reviewing and sorting incoming faxes and emails, and streamlining these to the appropriate team members Communicate with patients and providers on obtaining missing information necessary to complete the referral process; Obtain and upload patient demographic information Respond to high volume inbound calls while compassionately handling questions/concerns Route calls or messages to appropriate office and clinical staff for proper triage Answer patient's questions regarding coverage, co-insurance/deductible responsibilities Obtains and updates patient account information as needed for resolution of inquiry Complete follow-up tasks as assigned.
Assure work is completed in a timely manner to prevent delays in patient care Performs other related duties Navigate all patient records and facility schedules Maintain HIPAA compliance in all aspects of work
Qualifications:
High School Diploma or equivalent required Knowledge of the referral process and/or specialty drugs is a plus Ability to manage high call volume and high stress situations Desire to exceed customer service expectations Experience working in a fast paced, customer driven environment Understanding of general medical terminology/process Demonstrable use of MS Office products (Word, Excel, Outlook) Preference of 1-year experience in customer service or front desk in medical office All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability or marital status.
ABOUT VIVO INFUSION:
We provide clinically exceptional, compassionate, convenient, and cost-effective infusion care to improve the health of our patients in partnership with their physicians.
Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for infusion patients.
Vivo's vision is to set the nationally recognized standard for the delivery of innovative pharmaceutical therapies in a patient-friendly environment.
We offer an array of advanced therapeutics and provide personalized, individual care for every patient.
These treatments are delivered by a highly skilled, clinical nursing staff and monitored by board certified advanced practitioners.
Every Vivo Infusion Center was designed specifically with the patient experience in mind, from the comfortable, warm environments to the ample, free parking.
RECRUITMENT PRIVACY STATEMENT:
Notice to All Applicants Vivo Infusion posts all open positions to the Careers page of the company website:
https:
//vivoinfusion.
com/careers/ The Vivo Infusion Careers page is found underneath the About tab on our website.
Applicants will never be asked to provide personal identification information (e.
g.
, SSN, Driver's License, Passport) or financial information (e.
g.
, Banking Information) as a part of the Application and Interview process.
We may request:
Contact details including your name, address, email address, phone number.
Employment history including previous employers and job titles/positions.
Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/r sum , transcripts, and employment references.
Nominated references including their name, contact details, employer, and job role.
Proof of your eligibility to work in the US.
Desired salary.
PLEASE BE AWARE THAT THERE MAY BE FRAUDULENT ATTEMPTS OR BAD ACTORS WHO SEEK TO OBTAIN YOUR PERSONAL AND/OR FINANCIAL INFORMATION.
CHECK THE URL AND CONFIRM THAT YOU ARE CONNECTING DIRECTLY WITH @VIVOINFUSION.
https:
//vivoinfusion.
com/careers/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Patient Coordinator - Intake and Customer Service COMPENSATION:
$25.
00 - 28.
00 / hr
Benefits:
Medical, Dental, Life, Vision, 401K with Match, PTO, Bonus Eligible REPORTS TO:
Director of Patient Access and Revenue Operations FLSA STATUS:
Non-Exempt GENERAL PURPOSE OF THE JOB:
The individual in this position will support the Infusion Intake Process.
This person will collaborate and support the Revenue Operations Lead and Manager by ensuring the thorough and accurate processing of referrals, authorizations, and insurance eligibility verifications.
The individual is responsible for prioritizing, organizing, and completing assigned responsibilities and tasks in a timely manner.
We're looking for professionals that demonstrate a continual commitment to provide the highest quality, patient-centered care in a warm and friendly setting.
PRIMARY DUTIES AND RESPONSIBILITES:
Maintain triage responsibilities by reviewing and sorting incoming faxes and emails, and streamlining these to the appropriate team members Communicate with patients and providers on obtaining missing information necessary to complete the referral process; Obtain and upload patient demographic information Respond to high volume inbound calls while compassionately handling questions/concerns Route calls or messages to appropriate office and clinical staff for proper triage Answer patient's questions regarding coverage, co-insurance/deductible responsibilities Obtains and updates patient account information as needed for resolution of inquiry Complete follow-up tasks as assigned.
Assure work is completed in a timely manner to prevent delays in patient care Performs other related duties Navigate all patient records and facility schedules Maintain HIPAA compliance in all aspects of work
Qualifications:
High School Diploma or equivalent required Knowledge of the referral process and/or specialty drugs is a plus Ability to manage high call volume and high stress situations Desire to exceed customer service expectations Experience working in a fast paced, customer driven environment Understanding of general medical terminology/process Demonstrable use of MS Office products (Word, Excel, Outlook) Preference of 1-year experience in customer service or front desk in medical office All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability or marital status.
ABOUT VIVO INFUSION:
We provide clinically exceptional, compassionate, convenient, and cost-effective infusion care to improve the health of our patients in partnership with their physicians.
Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for infusion patients.
Vivo's vision is to set the nationally recognized standard for the delivery of innovative pharmaceutical therapies in a patient-friendly environment.
We offer an array of advanced therapeutics and provide personalized, individual care for every patient.
These treatments are delivered by a highly skilled, clinical nursing staff and monitored by board certified advanced practitioners.
Every Vivo Infusion Center was designed specifically with the patient experience in mind, from the comfortable, warm environments to the ample, free parking.
RECRUITMENT PRIVACY STATEMENT:
Notice to All Applicants Vivo Infusion posts all open positions to the Careers page of the company website:
https:
//vivoinfusion.
com/careers/ The Vivo Infusion Careers page is found underneath the About tab on our website.
Applicants will never be asked to provide personal identification information (e.
g.
, SSN, Driver's License, Passport) or financial information (e.
g.
, Banking Information) as a part of the Application and Interview process.
We may request:
Contact details including your name, address, email address, phone number.
Employment history including previous employers and job titles/positions.
Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/r sum , transcripts, and employment references.
Nominated references including their name, contact details, employer, and job role.
Proof of your eligibility to work in the US.
Desired salary.
PLEASE BE AWARE THAT THERE MAY BE FRAUDULENT ATTEMPTS OR BAD ACTORS WHO SEEK TO OBTAIN YOUR PERSONAL AND/OR FINANCIAL INFORMATION.
CHECK THE URL AND CONFIRM THAT YOU ARE CONNECTING DIRECTLY WITH @VIVOINFUSION.
https:
//vivoinfusion.
com/careers/.
Estimated Salary: $20 to $28 per hour based on qualifications.
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